Michigan Long-Term Care Ombudsman Program was created to help address the quality of care and quality of life experienced by residents who reside in licensed long-term care facilities, nursing homes, homes for the aged and adult foster care facilities.

A man holding a bag up for a woman who is adding vegetables to her bag. | Long-Term Care Ombudsman Program

The program actively works to improve the long-term care system by representing the interests of long-term care residents and monitoring the development of federal, state, and local laws, regulations and policies.

Call toll-free at 1-866-485-9393 if you are concerned that a friend or loved one is not receiving the care they deserve.

How an ombudsman can help

Local Ombudsman work with individual residents to resolve problems and promote high-quality care. They provide a community presence by routinely visiting residents of long-term care facilities as an advocate for residents.

  • Explain residents’ rights
  • Empower residents to communicate their concerns individually or collectively
  • Assist in resolving resident concerns
  • Promote community education and awareness of long-term care issues
  • Influence the use of best practices
  • Find solutions to identified problems within the long-term care system
Multiple hands forming a circle

Call an ombudsman if you

  • Have unresolved questions or concerns about care in a facility
  • Need answers to questions about your rights in a long-term care facility
  • Want to learn about alternatives to nursing home care
  • Would like to learn about best practices
  • Need creative solutions to problems in long-term care settings
  • Need assistance finding long-term care service options
  • Want to schedule a presentation focused on long-term care education

For more information, visit www.mltcop.org. View changes made to the Federal Requirements of Participation for Nursing Homes here.