Information & Assistance gives older adults and their families a place to turn to when they have questions or need help finding resources to help a senior or an adult with a disability.
We have certified Information and Referral Specialists and Options Counselors trained to provide information about community resources and services. They have access to these programs whether they are offered directly by the DAAA or other local organizations.
When You Call Us
We listen, ask questions, and help people find the solutions and essential resources they need. Some common areas of interests are:
- Meals On Wheels
- Caregiving assistance
- Housing resources
- Transportation resources
- Support groups for family caregivers
- Utility payment assistance resources
- Where to find services for seniors and people living with disabilities
- What to do if you believe a senior is experiencing elder abuse or neglect
What to Expect
You should expect to spend about 15-20 minutes on the call with us. There may be a brief wait before you are connected to one of our specialists. If you are not able to wait, you may leave a voice message or submit an online referral form to request a return call within 72 business hours.
Home Care Program Eligibility
Interested in learning how to qualify for one of our home care programs? Information we may ask to determine a person’s eligibility may include:
- Demographic Information: Legal name, age, address, date of birth, marital status, social security number, address and telephone number
- Income Information: Eligibility for our home care programs is based, in part, on financial need. To determine if you’re eligible, we need income information. For the MI-Choice program, we will need to know your sources of income (social security, pension, etc.) and gross monthly income (gross income is the amount before Medicare premiums and other deductions are taken out).
- Information on Any Assets: The value of checking or savings accounts, stocks, bonds, annuities, money market accounts, certificates of deposit, 401k plans or whole life insurance policies that have cash value, (primary homes and vehicles or personal belonging should not be included)
- Information on the Level of Care Needed: What major medical conditions does the person have? What kind of help with activities of daily living (dressing, bathing, eating, preparing meals and taking care of the home) does the person need help with? What can they no longer do for themselves?