Information & Assistance (I & A)

Contacting Us is the First Step in Getting Help for a Senior or Adult with a Disability
 
Available Monday - Friday, from 8:30 a.m. through 5 p.m. (313) 446-4444
 
Information and Assistance (I & A) is a free service for older adults, adults with disabilities and caregivers who live in Detroit, the five Grosse Pointes, Hamtramck, Harper Woods and Highland Park. I & A gives older adults and their families a place to turn when they have questions or need help finding resources to help a senior or an adult with a disability.
 
We have certified information and referral specialists and options counselors trained to provide information and links to community resources and services to help families navigate and understand the programs and services available to them - whether those programs are offered directly by the DAAA or other local organizations.

When You Call Us

We listen, ask questions and then help people problem solve and connect them with the appropriate resources. Some of the most common areas we answer questions on are:
  • Meals on Wheels
  • Caregiving Assistance
  • Housing Resources
  • Transportation Resources
  • Support groups for family caregivers
  • Utility payment assistance resources
  • Where to find services for seniors and people living with disabilities
  • What to do if you believe a senior is experiencing elder abuse or neglect

What to Expect

You should expect to spend anywhere from 15-20 minutes on the phone with us when you call. Due to lengthy calls, there may be brief wait before being connected to one of our specialists. If you are not able to wait, you may leave a voice message or submit an online referral form to request a return call within 72 business hours. 
 
If calling to see if a person qualifies for one of our home care programs, some important information about the person in need of assistance should be provided at the time of your call. Information we may ask to determine a person’s eligibility may include:
  • Demographic Information: Legal name, age, address, date of birth, marital status, social security number, address and telephone number
  • Income Information: Eligibility for our home care programs is based, in part, on financial need. To begin determining if you’re eligible, we will need income information. For the MI-Choice program, we will need the exact gross monthly income (gross income is the amount before Medicare premiums and other deductions are taken out), and income sources (social security, pension, etc.)
  • Information on Any Assets: The value of checking or savings accounts, stocks, bonds, annuities, money market accounts, certificates of deposit, 401k plans or whole life insurance policies that have cash value, (primary homes and vehicles or personal belonging should not be included)
  • Information on the Level of Care Needed: What major medical conditions does the person have? What kind of help with activities of daily living (dressing, bathing, eating, preparing meals and taking care of the home) does the person need help with? What can they no longer do for themselves?
Are you looking for services or resources for yourself, an older adult or a person with a disability? Click here to complete the online refferal form!
 
Do you have general questions about the agency or doing business with us (becoming a vendor or agency partner, advocacy, etc.)? Click here to complete the contact form! 
 
 
 
All I & A staff are trained on AIRS standards and best practices and also are certified with AIRS Information & Referral Specialist for Aging/Disability (CIRS-A/D).